Refund Policy

1. Refund Eligibility

At Simple Attendance, we strive to provide excellent service to all our customers. Refunds may be available under certain circumstances, subject to review and validation of your refund request.

2. Refund Request Process

To request a refund, you must:

• Contact our support team at support@simpleattende.com
• Provide your account details and subscription information
• Explain the reason for your refund request
• Allow us to review and validate your request

3. Refund Validation

All refund requests are subject to review and validation. We will carefully evaluate each request on a case-by-case basis. A refund will only be processed if we determine that your request is valid and meets our refund criteria. This evaluation process may take up to 5-7 business days.

4. Meeting Requirement

In certain cases, we may require a meeting or discussion to better understand your situation before processing a refund. This helps us:

• Understand the specific issues you encountered
• Provide appropriate solutions if possible
• Ensure fair evaluation of your refund request
• Improve our services based on your feedback

If a meeting is required, our support team will coordinate with you to schedule a convenient time. The refund will only be processed after the meeting if we determine that your refund request is valid.

5. Refund Processing

If your refund request is approved:

• Refunds will be processed to the original payment method used
• Processing time may take 7-14 business days after approval
• You will receive a confirmation email once the refund is processed
• Your account access will be adjusted accordingly

6. Non-Refundable Items

The following are generally not eligible for refunds:

• Services that have been fully utilized or consumed
• Subscriptions that have exceeded the refund period
• Services purchased through third-party platforms (subject to their refund policies)
• Any promotional or discounted subscriptions that explicitly state "no refunds"

7. Free Plan

Our Free Plan is provided at no cost and does not require payment. Therefore, no refunds are applicable to the Free Plan as no charges are incurred.

8. Cancellation vs. Refund

Please note that canceling your subscription is different from requesting a refund. You can cancel your subscription at any time, which will prevent future charges. Cancellation does not automatically entitle you to a refund for the current billing period. Refunds are evaluated separately based on our refund policy criteria.

9. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Refund Policy or wish to request a refund, please contact us at:

Email: support@simpleattende.com